Terms of Use

The use of this website http://www.askteamclean co.uk (this “Website”) is subject to the following general terms of use (the “General Terms”). By accessing and using this w Website, you accept without restriction or reservation to be bound by the General Terms, as may be amended from time to time and without notice.

This Website is operated on behalf of the Henkel Corporation by Henkel Limited, a company registered in England and Wales under No 00215496 and whose registered office is at Wood Lane End, Hemel Hempstead, Herts HP2 4RQ, United Kingdom.

Henkel UK can be contacted on 0044 (0) 1442 27 8000 (Switchboard), by fax on 0044 (0) 1442 278071 or by email. Our VAT number is GB 4109 724 68.

This Website and its contents is controlled and operated from the United Kingdom and is only intended to be accessed by UK residents. If you choose to access this Website from outside the United Kingdom, you do so at your own risk and we make no representation that the content and operation of this Website will comply with local laws or that any content can be lawfully viewed or downloaded outside of the United Kingdom

All of the content shown or displayed on this Website and its structure, including, but not limited to, the text, logos, graphics, illustrations, photographic images (except Henkel UK press images, as to which see below), moving images, illustrations, designs, software and written or other material (the “Content”) including the program and code that operates this Website is protected by copyright, or other proprietary rights owned by or licensed to Henkel UK, unless specified otherwise.

You must obtain the prior written consent of Henkel UK before you download, print, copy, adapt, store, process (by electronic means or otherwise), distribute, exploit, disseminate, transmit or show in public any of the Content or any part of this Website or before you carry out any other act restricted by copyright, unless you do so exclusively for your personal use and not for any commercial gain (and you may only print one copy of the Content for your own use, including any documents downloaded via this Website). In all cases Henkel UK must be acknowledged as the source of the Content.

Henkel press images may be used for editorial purposes only. Henkel press images that are reproduced and/or electronically modified for editorial purposes must bear the copyright notice "© [Year] Henkel Limited. All rights reserved". Reprinting is free of charge but we do request a copy for our files.

The name Henkel, the Henkel Oval logo and all product names and/or product get-ups seen on this Website are trade marks (registered or unregistered) of Henkel AG & Co. KGaA , its subsidiaries, affiliates or licensors. Any unauthorised use of these trade marks or other logos on this Website is expressly prohibited and may constitute a violation of the intellectual property rights or other rights of Henkel AG & Co. KGaA and/or Henkel UK. You are not permitted to download, copy, modify or use the trademarks without our prior written consent or the consent of such third party who may own the trade marks.

Henkel UK is the owner or licensee of all intellectual property rights in this Website and the material published on it and all rights in such materials (including copyright) are reserved. The design and layout of this Website are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.

We and our suppliers own the intellectual property rights in the software that runs this Website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.

You may only link to this Website with our prior written consent, in a way which does not damage our reputation and in compliance with any directions we may give in relation to linking to this Website. In particular, you may only link from a website which is owned by you and may only link to the homepage of this Website.

We may direct you at any time to remove from your website and links to this Website, our trademarks or logos and may take any action we deem appropriate against you. You shall indemnify us and our group companies for any loss or damage we suffer as a result of linking to this Website (this means you will be responsible for such loss or damage).

You must not knowingly introduce any computer virus, other malicious code or harmful components to this Website and must not attempt to gain unauthorized access to this Website. Your must not attack this Website via a denial-of-service attack or distributed-denial-of-service attach. Breach of this section would result in a criminal offence under the Computer Misuse Act 1990. We will report any such breach to law enforcement authorities and co-operate with those authorities by providing your identity to them. In such circumstances, your right to use this Website shall cease immediately and you shall indemnify us for any such breach, which means you will be responsible for any loss or damage we suffer.

If you are accessing this Website on behalf of a corporate or unincorporated entity, you represent that you are authorised to accept these General Terms on behalf of such entity.

If you are accessing this Website in the course of a business, the express provisions of these General Terms are in place of all warranties, conditions, terms and other obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

The pages of this Website contain links (i.e. "hyperlinks") to other websites that are operated by third parties and whose contents are not known to Henkel UK. Henkel UK merely facilitates access to such websites and assumes no responsibility whatsoever for their contents. Our links to third party websites are merely intended to make navigating easier for you. Statements shown on these linked pages do not belong to us and we explicitly dissociate ourselves from any and all contents of any and all third party pages linked on the pages of this Website.

The owners of those websites are solely responsible for the content of these pages as well as for any sale of the products offered thereon and for the handling of any orders relating to the same. Please refer to the website terms of use on the relevant third party website for details of the terms that apply to your use of those websites.

Henkel UK does not assume any liability for any infringement of any copyrights, trademarks or other intellectual property or personality rights or breaches of statutory provisions that occurs on a website accessed by a hyperlink. Furthermore, Henkel UK is not liable for any loss or damage that may arise from your use of the third party websites.

This disclaimer is valid for all links displayed on this Website and for any contents of websites to which the user is directed via such links.

The information available on this Website has been put together with all reasonable care and attention. However, to the fullest extent permitted by law, no warranties, conditions, promises and /or representations of any kind or other terms, express or implied, are given as to the nature, standard, suitability, availability, quality or reliability or otherwise of the any services offered on this Website or as to the accuracy, quality, reliability and completeness of the information contained on this Website which is provided "as is". The information given on this Website or in any communication which we might send you in accordance with our Privacy Policy is indicative only and is not intended to be representations on which you should rely.

Although Henkel UK has made reasonable efforts to prevent problems of this kind, it is not technically possible to guarantee that this Website will be bug-free and error-free nor is it possible for us to guarantee that this Website will not be down on occasions due to essential maintenance or technical difficulties. Henkel UK therefore does not warrant that this Website will be error-free or that it will be available on a timely basis or be uninterrupted and will not be liable if this Website is unavailable for any reason. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of this Website without notice.

Henkel UK makes every effort to keep this Website free from viruses. However, we strongly recommend that adequate protection be taken against viruses (e.g. using virus scanners) before downloading documents and data. To the extent permitted by law, Henkel UK does not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this Website.

Henkel UK shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information, services, links or material contained on this Website or from an inability to use this Website, howsoever caused. In particular, Henkel UK shall not be liable for any financial loss, loss of profit, revenue or business, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation. These exclusions of liability apply only to the extent permitted by law and shall not apply to liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Forward-looking statements on this Website are made to the best of our knowledge and belief. However, the results actually achieved by Henkel UK may differ from the results predicted in these forward-looking statements, because such results depend on a whole range of factors of a competitive and macroeconomic nature that are in some cases beyond the control of Henkel UK. Without prejudice to any legal obligations to amend forward-looking statements, Henkel has no intention of constantly updating all forward-looking statements contained in this Website.

The products shown on this Website are examples of the products available from companies of the Henkel Group worldwide. Henkel UK does not warrant that all products shown are available in the United Kingdom.

License to Henkel of Your UGC.  Except as otherwise described in any applicable Additional Terms (such as a promotion’s official rules), which specifically govern the submission of your UGC, or in Our Privacy Policy, you hereby grant Henkel the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of your UGC (and derivative works thereof), for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same.  Without limitation, the granted rights include the right to: (a) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such UGC and combine same with other materials, and (b) use any ideas, concepts, know-how, or techniques contained in any UGC for any purposes whatsoever, including developing, producing, and marketing products and/or services.  You understand that in exercising such rights metadata, notices and content may be removed or altered, including copyright management information, and you consent thereto and represent and warrant you have all necessary authority to do so.  In order to further effect the rights and license that you grant to Henkel to your UGC, you also, as permitted by applicable law, hereby grant to Henkel and agree to grant to Henkel the unconditional, perpetual, irrevocable right to use and exploit your name, persona, and likeness in connection with any UGC, without any obligation or remuneration to you.  Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution, anonymity, and integrity) that you may have in any UGC, even if it is altered or changed in a manner not agreeable to you.  To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights.  You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this Section 6(c).

General.  Henkel may now, or in the future, offer users of the Service the opportunity to create, build, post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Service, or on or in response to Our pages or posts on any third-party platforms or in connection with any of Our promotions by any media or manner, or otherwise submit to Us (e.g., on Our Facebook or other social media pages, in response to Our tweets, through a sweepstakes or contest, or by otherwise sending it to Us) (collectively, “submit”) messages, text, illustrations, files, images, graphics, photos, comments, responses, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, personally identifiable information, or other information or materials and the ideas contained therein (collectively, but excluding Henkel Licensed Elements included therein, “User-Generated Content” or “UGC”).  You may submit UGC through your profile, forums, blogs, message boards, social networking environments, content creation and posting tools, gameplay, social communities, contact Us tools, email, and other communications functionality.  Except to the extent of the rights and license you grant in these Terms and, subject to any applicable Additional Terms, you retain whatever legally cognizable right, title, and interest that you have in your UGC.

Non-Confidentiality of Your User-Generated Content.  Except as otherwise described in the Service’s posted Privacy Policy, or any applicable Additional Terms, you agree that (a) your UGC will be treated as non-confidential and non-proprietary by Us – regardless of whether you mark them “confidential,” “proprietary,” or the like – and will not be returned, and (b) to the maximum extent not prohibited by applicable law, Henkel does not assume any obligation of any kind to you or any third-party with respect to your UGC.  Upon request, you will provide documentation necessary to authenticate rights to such content and verify your compliance with these Terms or any applicable Additional Terms.  You acknowledge that the Internet and mobile communications may be insecure and subject to breaches of security; according, you acknowledge and agree that your UGC is submitted at your own risk. 

In your communications with Henkel, please keep in mind that We do not seek any unsolicited ideas or materials for products or services, or even suggested improvements to products or services, including, without limitation, ideas, concepts, inventions, or designs for music, websites, apps, books, scripts, screenplays, motion pictures, television shows, theatrical productions, software or otherwise (collectively, “Unsolicited Ideas and Materials”).  Any Unsolicited Ideas and Materials you submit are deemed UGC and licensed to Us as set forth below.  In addition, Henkel retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials.  Henkel’s receipt of your Unsolicited Ideas and Materials is not an admission by Henkel of their novelty, priority, or originality, and it does not impair Henkel’s right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.

Henkel’s Exclusive Right to Manage Our Service.  Henkel may, but will not have any obligation to, review, monitor, display, post, store, maintain, accept, or otherwise make use of, any of your UGC, and Henkel may, in its sole discretion, reject, delete, move, re-format, remove or refuse to post or otherwise make use of UGC without notice or any liability to you or any third-party in connection with Our operation of UGC venues in an appropriate manner.  Without limitation, We may do so to address content that comes to Our attention that We believe is offensive, obscene, lewd, lascivious, filthy, violent, harassing, threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce the rights of third parties or these Terms or any applicable Additional Terms.  Such UGC submitted by you or others need not be maintained on the Service by Us for any period of time, and you will not have the right, once submitted, to access, archive, maintain, change, remove, or otherwise use such UGC on the Service or elsewhere, except that California minors have certain rights to have certain content about them that they have themselves posted on the Service prospectively removed from public display as provided for in the Privacy Policy.

Representations and Warranties Related to Your UGC.  Each time you submit any UGC, you represent and warrant that you are at least the age of majority in the jurisdiction in which you reside and are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any minor who is depicted in or contributed to any UGC you submit, and that, as to that UGC, (a) you are the sole author and owner of the intellectual property and other rights to the UGC, or you have a lawful right to submit the UGC and grant Henkel the rights to it that you are granting by these Terms and any applicable Additional Terms, all without any Henkel obligation to obtain consent of any third-party and without creating any obligation or liability of Henkel (b) the UGC is accurate; (c) the UGC does not and, as to Henkel’s permitted uses and exploitation set forth in these Terms, will not, infringe any intellectual property or other right of any third-party or any applicable law or regulation; and (d) the UGC will not violate these Terms or any applicable Additional Terms, or cause injury or harm to any person.

Enforcement.  Henkel has no obligation to monitor or enforce your Intellectual Property rights to your UGC, but you grant Us the right to protect and enforce Our rights to your UGC, including initiating actions in your name and on your behalf (at Henkel’s cost and expense, to which you hereby consent and irrevocably appoint Henkel as your attorney-in-fact, with the power of substitution and delegation, which appointment is coupled with an interest). 

These General Terms are governed by and construed in accordance with the laws of England and Wales and the English courts will have non-exclusive jurisdiction over any dispute arising out of these General Terms or the use of this Website.

Should any provision of these General Terms be or become invalid, this shall not affect the validity of the remaining provisions. No waiver of any of these General Terms shall be valid unless provided in writing by us.

A person who is not a party to these General Terms may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.

For general enquiries relating to this Website, please contact us using the Contact Form on this Website.