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The example implementation of a web chat by Cognigy.AI is published here as open source: https://github.com/Cognigy/CognigyWebChat.
Webchat automatically generates random user IDs and session IDs to keep a conversation going.
These random IDs are stored in local web storage so that the browsers can safely store key / values.
Cognigy.AI's flow-based conversion design process enables measurement of user experience with built-in features such as logging and analysis.
These range from performance-related indicators (e.g. execution time) to platform-specific measurements (e.g. misunderstood sentences).
Further information and a detailed list of the saved data can be found under the following links:
https://docs.cognigy.com/docs/odata-analytics-endpoint#section-connecting-from-excel-or-powerbi
https://docs.cognigy.com/docs/logs
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